HANAN, Mack. Customer satisfaction : How to Maximize, Measure, and Market Your Company's...

ECONOMÍA

HANAN, Mack. Customer satisfaction : How to Maximize, Measure, and Market Your Company's "Ultimate Product" / Mack Hanan, Peter Karp. - New York : AMACOM, 1989. - 191 p. ; 24 cm. - ISBN 0-8144-5944-7. - Enc. en cartoné, con sobrecubierta. - En inglés