Mastering civility : a manifesto for the workplace.- Porath, Christine Lynne

New York, NY Grand Central Publishing. 2016. Courtesy in the workplace., Employee morale., Interpersonal relations., Nonfiction 22 cm. 230 p. Encuadernación en tapa dura de editorial con sobrecubierta ilustrada. Idioma Inglés. Christine Porath. Includes bibliographical references and index. Also issued online. Contents Part I: The stakes: the high costs of incivility and the potential gains of civility. Clueless ; Sidelined ; Civility buys everything ; The incivility bug -- Part II: Civility checkup: how are you doing and how you can improve. Are you civil? ; The fundamentals ; Judge not ; Give more ; Practice E-civility -- Part III: Lift your organization: cycle to civility. Recruit ; Coach ; Score ; Practice -- Part IV: Lift yourself: handling incivility if you re the target. Your antidote to incivility ; Conclusion -- Tools: additional actions to become your best, most civil self -- Actions and impact for your group and organization .